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Negotiation Skills

In this course, participants will acquire negotiation and persuasion skills to enhance their ability to negotiate both internal and external customers especially in tough situations. It will identify the steps of negotiating success and the essential rule

Course Details

In this course, participants will acquire negotiation and persuasion skills to enhance their ability to negotiate both internal and external customers especially in tough situations. It will identify the steps of negotiating success and the essential rules of persuasion.

  • Number of lectures 3
  • Number of hours 02:37:21

Course Topics


Course Instructor

Dr. Raafat Youssef

Dr. Raafat Youssef

Expert in management and marketing for over 17 years. He has a doctorate in management from Denmark. In addition, he teaches in many educational institutions such as the American University in Cairo, the Arab Academy for Science, Technology and Maritime Transport, the American Chamber of Commerce and the Egyptian Banking Institute.

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